Sheila King of Hervey Bay’s Access For All Alliance tells us there are new rules for assistance at European airports. The new legislation means that the responsibility for assistance has been taken out of the hands of the individual airlines and given to the airport management with overall responsibility to be with the Civil Airline Authority of each country who will monitor that the legislation is being adhered to:
If you are flying to any country in Europe you will notice that the new laws are in fact being observed now.
“When a person with disability or reduced mobility arrives at an airport or travelling on a flight, the airport managing body will assume responsibility for ensuring the provision of assistance so that the person can take the flight for which there is a reservation made.”
The assistance that the airport managing body should provide, consists of the following essential obligations:
Thanks for this advice to travellers Sheila…when will Australia adopt this approach I wonder?