Sean Riley is a small business operator with a passion for giving it to larger companies that waste his time. He set up iHateHolding.com after many moments of frustration with phone prompt navigation that we all unwillingly endure!
Tip on how to speak to a REAL person at Westpac:
Ignore the prompt that asks you to enter your 8 digit customer number. You will still be directed if you wait.
Tip on how to speak to a REAL person at NAB:
Speech recognition works very well, so just say what you need and you get through to an agent. And start speaking as soon as you hear the prompt.
This is a free, user edited web site that anyone can edit and add to at any time, without restriction. It allows users to add shortcuts to phone numbers that will allow the caller to speak with a real person quicker and easier than listening to countless prompts.
“I have no trouble trusting the general public on the internet as I believe that if you give people a chance to be good, they will be. My hope for the future of this web site is that people will treat it with much the same respect as the successful wikipedia and even use it as their personal telephone book.
Please also bear in mind that ihateholding.com is a constant work in progress. If you think I can make it better in any way, please let me know. Help from anyone out there will always be appreciated.”
Check it out – it’s brilliant!